Refund policy

Our bites are food, so once a tub leaves us we can't take it back. It's how we keep every tub fresh and safe for everyone. But if something isn't right with your order, tell us and we'll sort it out.

Returns and exchanges

We don't accept returns or exchanges on any product, opened or unopened, because they are food items.

If your order arrives damaged, leaked, wrong or with something missing

1. Write to us at crew@thegoodstuff.co or WhatsApp +91 74837 08364 within 48 hours of delivery.
2. Share your order number and clear photos of the parcel and the product. An unboxing video helps us move faster.
3. Once we've checked it, we'll send you a replacement or a full refund for the affected item, whichever works better for you.

Cancellations

You can cancel your order any time before it is shipped and get a full refund. Once your order has been shipped, it can't be cancelled.

Refund timelines

• We approve or decline your request within 2 business days of receiving your photos.
• Approved refunds go back to your original payment method and usually reach you within 5 to 7 business days.
• For Cash on Delivery orders, we refund to a UPI ID or bank account you share with us, within 5 to 7 business days.

Orders that come back to us

If a parcel returns to us because the address was incomplete or nobody was available to receive it, we'll refund the product amount for prepaid orders. Shipping charges are not refunded in this case.

Questions? We're at crew@thegoodstuff.co or +917483708364.